Hello Lynne3651!
Thanks for joining this post. I'm here to assist you and help in fixing the transaction status.
Ideally, once you match downloaded transactions to the entries you created in QuickBooks Online, they'll be cleared automatically and will have the letter C under the Reconcile and Banking Status column.
You'll want to use an incognito window and check the transactions from there. Incognito won't save your browsing history which can result in unusual behavior.
These are some of the shortcut keys
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: β + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues.
You can also manually clear it by clicking the blank field repeatedly until you see the letter C.
I added this link if you need detailed steps on how to reconcile your accounts in QuickBooks Online: Reconcile an account in QuickBooks Online.
You're more than welcome to post here again if you have concerns regarding your bank transactions. If you'd like to record some entries or run a few reports, let me know and I'll guide you with the process.
