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Good morning, @Elicris.
Thank you for taking the time to follow up with us.
It sounds like you might have tried to attach an image so we can take a better look. However, I'm not seeing your image. If you don't mind, could you try sharing that screenshot again? You can follow my steps below to send an attachment.
- Tap on the Reply button.
- Click on the Choose file button at the bottom of the reply box.
- Choose your image, then tap Open.
I appreciate your patience and look forward to your reply. By seeing a screenshot, I can take a better look into your issue and work together to get it resolved.
Chat with you soon. Take care!