Hello there Greg,

Thanks for joining this thread and letting us now about this invoice template concern. I understand that it is frustrating to be waiting for a resolution for a recurring issue in your account. I'd feel the same too if I were in your place. For this, I want to make sure we look into this.

Regarding this problem, can you please confirm if this is also happening in a sample file? We need to check this to verify if there's something wrong with the company file or the software itself.

To open a sample company file to print a test report:

1. You will see the No Company Open window.
2. Select the drop down arrow beside Open a sample file.
3. Choose Sample product-based business.

If the sample file correctly applies the template, go back to the original file and run the Verify/Rebuild Utility. Here's how to do that in QuickBooks:

1. Go to the File menu then Utilities.
2. Select Verify Data then wait until the diagnosis is done.
3. If there are issues, proceed to rebuilding the company file.
4. Tap File menu and Utilities again.
5. Use Rebuild Data this time then click OK.
   
6. Follow the onscreen steps to save a backup.

However, if the problem also happens in the sample file or after verifying and rebuilding the file, proceed to repairing the software. This fixes program issues in QuickBooks. To do that, follow the steps below:

1. Create a backup copy of the company file beforehand, to avoid any accidental data loss.
2. Reboot the computer and tap the Windows Start menu.
3. Find Control Panel on the search field or select it from the list.
4. Press Programs and Features then Uninstall a Program. Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.
5. Pick QuickBooks from the list of Programs, then press Uninstall/Change.
6. Click on Continue, or Next. then Repair.
7. Press Next again then wait for the tool to start its diagnosis.
8. Tap Finish when done.

To learn more about repairing QuickBooks and its complete steps, go to this link: Repair your QuickBooks Desktop for Windows.

If the issue persists after doing the suggestions, I recommend that you continue working with our Technical Support Team to get this escalated to our Data Services Team. They have the tools necessary to check your company file and help you resolve this issue. I know it's time-consuming to contact support, but only our technical team can create escalation tickets, as this forum doesn't handle account-related concerns. 

To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Kindly update me on the results in the comment. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!