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Replying to:
Jen_D
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Thanks for joining this thread and sharing your feedback and insights with us, @froggy1.

 

I understand that it is frustrating to be waiting for a resolution for a recurring issue in your account. I'd feel the same too if I were in your position. For this, I want to make sure we look into this.

 

Regarding this reporting problem, can you please confirm if this is also happening in a sample file? Also, do you print it as PDF or is it just the regular printing option. We need to check this to verify if there's something wrong with the company file or the software itself.

 

To open a sample company file to print a test report:

 

  1. You will see the No Company Open window.
  2. Select the drop down arrow beside Open a sample file.
  3. Choose Sample product-based business.

 

If the sample file prints correctly, go back to the original file and run the Verify/Rebuild Utility. Here's how to do that in QuickBooks:

 

  1. Go to the File menu then Utilities.
  2. Select Verify Data then wait until the diagnosis is done.
  3. If there are issues, proceed to rebuilding the company file.
  4. Tap File menu and Utilities again.
  5. Use Rebuild Data this time then click OK.
  6. Follow the onscreen steps to save a backup.

 

However, if the problem persists after verifying and rebuilding the file, proceed to repairing the software to fix program issues in QuickBooks. To do that, follow the steps below:

 

  1. Create a backup copy of the company file beforehand, to avoid any accidental data loss.
  2. Reboot the computer and tap the Windows Start menu.
  3. Find Control Panel on the search field or select it from the list.
  4. Press Programs and Features then Uninstall a Program. Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.
  5. Pick QuickBooks from the list of Programs, then press Uninstall/Change.
  6. Click on Continue, or Next. then Repair.
  7. Press Next again then wait for the tool to start its diagnosis.
  8. Tap Finish when done.

 

To learn more about repairing QuickBooks and its complete steps, go to this link: Repair your QuickBooks Desktop for Windows.

 

If the issue persists after doing the suggestions, please come back here with the additional details so I can look into it.

 

Also, about the verification when you posted here in the community, you can simply use this link to post your question. You'll be able to post your question right away.

 

Let me know how it goes. I'll be right here if you need anything else with your reporting. I want to make sure this is taken care of. Have a good one!

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