as a side note, in posting my response, I had to sign into Intuit with my Password OR a Text.  Even when I put in my password I had to get a text for verification.  In general this company is pretty messed up.  They are not alone, so many companies today do not communicate internally and they have multiple people working on the same initiatives without any coordination.  Thus the issues you are having and I had....for now I am good, hopefully I will not have any more issues going forward.

There are so many impractical features in QB's particularly in reporting - ie not allowing a FULL comment from a time card to be reported.   Very odd.  Clearly no one is really looking at the reality of the functions in place within the software.