Good Morning Operations_Monkey,
Unfortunately, I was never able to fix this. We've upgraded to Quickbooks Desktop 22 since my last post and we are still having this issue. Rebuilding never fixed it, that is whenever we could actually get through a rebuild. Like you mention, 9 times out of 10, Quickbooks would crash on us whenever trying a rebuild. We hit a dead-end searching for options and just decided to work around it at the time and are still working around it since we've been busy and shorthanded like many companies at this time.
In my opinion, Intuit's biggest issue is tech support. I've never had a situation where I have a QB issue, I contact QB tech support, and they have a solution specific for my issue to give me. It's always a generic response. Any issues that we've had that I was able to fix I either figured out myself or found the solution from a user posting it to this forum or a different website. The company I work for has not been able to condense our Quickbooks company file we use since before I was employed here, over 8 years now. When attempting, it will either crash out or after 5 hours of verifying and rebuilding, a generic message will come up that says, "Quicbooks was unable to condense this file" and go right back to where I was 5 hours ago. There are never any error codes for anything, so there's no clue as to what is stopping it from condensing. Quickbooks tech support gave the generic steps to try and when those didn't work, they passed me off onto a third-party company that specializes in repairing and rebuilding Quickbooks company files. This company reviewed our file and recommended we start a completely new company file. Even they couldn't tell us WHY our file couldn't condense. Their hourly rate for creating a new company file was obscene so we passed, which lead to the owner of our company attempting to delete very old transactions in order to decrease the file size. This deletion is what I believe caused the double-inventory issue we have now. Sorry for the rant there, I'm a little fired up since I spent almost the entire work day yesterday trying to fix ANOTHER issue that just popped up where one of our 4 users that processes credit cards, can no longer access the credit card screen from "Receive Payments". No error codes or anything, it just sits there and tries to load and eventually after a minute it stops trying to load and stays as a blank white screen. So there's no references or anything for me to go on while trying to solve this. Intuit needs a comprehensive error code system.
Good luck with your issue. If you find a solution, please report back here. Thanks!
