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Appreciate you for joining this thread, @tycalmc.
I can see the importance of getting this issue fixed right away.
Currently, there's an ongoing issue with this error "Chase Your statements haven't come in yet, but we're working on it. Check back in a few days". QuickBooks engineers are now working on a permanent fix.
For now, I recommend getting in touch with our QuickBooks Online Support Team so that they'll add you as one of the affected users. To contact us:
- Sign in to your QuickBooks Online company.
- Select Help (question mark icon) at the top right.
- Select Contact us to connect with a live support agent.
While we're working on this, you'll want to manually download bank statements from your bank website.
For additional information about QuickBooks reconciliation, you can check these articles:
Thank you for your patience. If you need anything else don't hesitate to post again. I'm always here to help, tycalmc. Stay safe.