Resolving your invoice issue is our top priority, mrocha22.
Most likely, users who are experiencing this issue are those who are using customized invoices. As mentioned by my colleague @MadelynC, you'll want to delete your customized invoice template and recreate them to resolve this issue. You can follow the steps provided above to successfully delete the invoice template. Once done, create a new template. To this, follow the steps below:
- Go to the Gear ⚙ icon and then select Custom Form Styles.
- Select New Style.
- Select the type of form you’d like to create a template for.
Then, customize the appearance and the information on your forms. For more complete and detailed steps, I've added this article for your guide: Customize Invoices, Estimates, and Sales Receipt in QuickBooks Online.
However, if the issue persists, I recommend reaching out to our support team so they can investigate this further. They have the tools to pull up your account in a more secure way. Here's how to reach them:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter your concern
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
Moreover, learn how QuickBooks Online downloads the latest bank transactions and categorizes them. Check out this article for your reference: Categorize and Match Online Bank Transactions in QuickBooks Online.
Drop a comment below if you have any questions about applying for invoice payments. The Community is always right here 24/7 to assist your needs.
