Thanks for joining this thread, tmushang.

I appreciate you trying the troubleshooting steps mentioned above. Since that didn't do the trick I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have the necessary tools, such as the ability to screen-share, to take a closer look at your account to determine what's causing the issue.

Here's how to get in touch with the team:

1. Click the Help button in the top right corner.
2. Select Contact Us.
3. Enter Support in the field and choose Let's talk.
4. From here you can select to receive a callback at a time that's convenient for you, or begin a live chat session with an agent.

The following linked article provides these steps if you ever need them again in the future: QuickBooks Online Support

Please feel free to reach back out here if you have any other questions or concerns. I'll be here to help.