I appreciate you for chiming on this thread, @Chicon 8. I'm here to clarify a few things about the invoice template in QuickBooks Online (QBO).
If you mean importing custom invoice templates in QBO, then new QBO accounts as of 06/29/2021 will no longer have access to the Import Styles feature inside of QuickBooks Labs. Existing accounts can still use DOCX templates uploaded before this date.
However, if you're using an old account, I'd recommend accessing your QBO in a private window and importing the template from there. This mode doesn't save web searches and cookies.
Here are the shortcut keys:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox & Microsoft Edge
- Command + Shift + N for Safari
If you're now able to import the templates successfully, go back to your regular browser and then clear its cache to delete the accumulated junk files. Switching to other supported browsers can also help fix this issue.
If the issue persists, I recommend reaching out to our Customer Care Team. They'll be able to do further investigation into this behavior and can open an investigation ticket if necessary.
For more information about importing and customizing sales templates in QBO, please see these articles:
Feel free to comment below on how it goes. If you have other concerns about importing and utilizing invoice templates in QBO. I'm just around to help. Stay safe!
