This is confusing to me.  I reached out to QB Online Support and she wasn't sure how to handle a disputed A/R Invoice payment with a repayment and has escalated it to someone higher up.  Still waiting for a call back from last week.

This is what I have:

Original invoice 12/18/21 for $273.11

Payment received 12/18/21 for $273.11

Disputed bank withdrawn amount 01/03/22 for $298.11 (includes $25 bank fee we will absorb)

Payment received 03/21/22 for $273.11

Support had me create a new invoice for "rejected bank transfer" in the amount of  $273.11 dated 03/21/22 (no tax) and then escalated the support case.  Debit and credit are both still sitting in the bank as well as two invoices in sales (one disputed and one open).

Thank you,

TRoyer