I’m here to help so you can settle the balance amount, @JNRAlaska.
Once the bad debt is written off, the program will automatically mark the invoice as paid. Also, the balance will no longer show up on the A/R Aging report.
You’ve mentioned my colleague’s name. If you followed his instructions, you’ll want to review the records to verify how it was added.
Otherwise, you’ll need to perform the said recommendation to settle the open balance. You can use these resources for additional reference:
Moreover, here's an article to help ensure your accounts are balanced and accurate: Learn the reconciliation workflow in QuickBooks. It includes instructions to fix issues and ways to make changes after the process.
If you need further assistance with managing your transactions, please don’t hesitate to add a comment. We’ll be here to help. Always take care!
