Thanks for sharing this payroll concern here and letting us know your experience, @Synsci.

I want to make sure this is being looked into, so you don't get the same problem all over again. For now, I highly recommend that you reach out to our Support Team so they can help you out. Our agents can report this concern to our engineers if you sent the form from us.

To connect with our Team, follow the steps below in your QuickBooks Online account:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Payroll, Account Management and Billing in the What can we help you with? box.
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose your preferred contact option.

Another option is to chat with an expert using the links below:

• QuickBooks Online Payroll
• QuickBooks Full Service Payroll
• QuickBooks Online Payroll Core
• QuickBooks Online Payroll Premium
• QuickBooks Online Payroll Elite

Please post here again if you have other concerns with payroll preferences and settings. I'll be right here to help.