Thanks for reaching out to us, @POWE. Let’s get your ship to drop-down working. You’ll want to download and run our QuickBooks Tool Hub. This is where you can get tools to fix QuickBooks Desktop issues. Let me guide you how. Close QuickBooks. Download the QuickBooks Tool Hub. Then, save the file on your Desktop. Open the file you downloaded (QuickBooksToolHub.exe). Then, follow the on-screen steps to install and agree to the terms and conditions. When the install finishes, double-click the icon on your Windows desktop to open the tool hub. From the launchpad, select the QuickBooks File Doctor tool. It will take 2-3 minutes to complete download. Once done, restart your computer, open QuickBooks, and then check the ship to drop-down again. For more information about the tools, check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub. Additionally, here's a link that'll help you manage QuickBooks-related tasks. It has our general topics with articles: View all help for QuickBooks Desktop. Please let me know how it goes after trying the steps, I want to ensure this is resolved for you. Take care and have a great day ahead. | 