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Hi there, @Sheldon K.
Having a tips section for customers to enter when they pay their invoice online would benefit your business. I'd recommend reaching out to our QuickBooks Payments support. They can verify if this feature is already available.
You can contact them through your QuickBooks Online (QBO) account. Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
To reach us on time, our Live Help is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. For more details, refer to this link: Contact Payments.
Moreover, you can record an invoice overpayment as a tip in QBO.
You can always visit us here in the Community should you have any further questions about recording invoice payments, @Sheldon K. I'll be around to help you.