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Replying to:
str_dsgn
Level 3

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Thanks for your reply but this is not what is supposed to happen at the first place. 
1. Sales receipts should be reversed in case of payment failures. This is a BIG problem.
2. Also we do not get any email notification when payments fails be it CC or bank account payments. we have to loginto quickbooks everyday to see if any payments failed. Because also reports doe snot show failed payments. see https://www.screencast.com/t/xgKHbCrPOH

 

The problem is Intuits own 2 products QBO and Merchant Services do not talk to each other properly in this case.  Everything happens in the cloud and Intuit has access to all data. We should not do this manually.    Sales receipts should be reversed automatically in case of payment failures or alt least customer balance should not show Zero because there is no payments made.

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