THIS!!!! I have tried every "fix" listed here to absolutely no avail as well as been on a call multiple times trying to fix this.  When I had a lady that seemed like she was able to help, we were disconnected and I did not have her contact info nor did she reach back out to me.  Very very disappointed with this whole thing.  We have several other users in our office that have zero problems with this, but they cannot seem to fix the one that does have problems.