I have some steps that you can try to fix the issue, khoyt.
Normally, this happens if you just imported your data from QuickBooks Desktop to QuickBooks Online. You'll have to make sure to reset your email address to resolve the bouncing of emails. To do this, simply follow the steps below:
- Click the Gear icon.
- Under Your Company, select Account and settings.
- Select Company, then select the edit icon in the Contact info section.
- Review each email address and make changes as needed.
- Select Save, then Done.
If the solution above doesn't resolve the issue, ask your customer to check their junk mail and spam folders. You'll want to clear and re-enter the email address if you're unable to locate your email. Here's how:
- Click the Gear icon.
- Under Your Company, select Account and settings
- Select Company, then select the edit icon in the Contact info section.
- Clear the Company email field and enter the desired address as is, even if it appears correct. Do not use any extra characters or spaces before, within, or after the address, you enter.
- Select Save, then Done.
- Send a test transaction.
- If you still don't receive the email, try using a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).
If the issue persists, you may need to configure your server to accept QuickBooks mail server hostnames with the help of an IT expert. I've added this article for your guide: Solutions When Customers Aren't Receiving Emails.
However, if it still doesn't resolve the issue, I recommend reaching out to our support team again to investigate this further. They have the tools to pull up your account in a more secure environment.
In addition, after a customer pays the invoice, QuickBooks download the latest transactions and match them with what you've already entered in QuickBooks. To learn more about the process, consider checking out this article for more information: Categorize And Match Online Bank Transactions In QuickBooks Online.
Drop a comment below if you have any concerns about email delivery. We're here to make sure everything is taken care of.
