Hello str_dsgn,

There's a way how to handle rejected bank transfers/payments in QuickBooks Online. First, we'll need to determine if the payment deposit was recorded. Second, create a special service item. Then, create a Sales Receipt. Lastly, attach the rejected payment to the new sales receipt. 

Please open this article to see the detailed steps: Handle a Rejected or Failed Bank Transfer Payment.

Once done, go ahead and create a customer statement. Filter it to show all transactions just like the screenshot below. 

Let us know if you have any questions. We'll be right here to help.