Hi marinfoiler!
The email address on the customer's profile should automatically reflect when creating an invoice. Let me share some details about this issue.
It's good to know that you cleared the browser's cache. In addition to that, you'll want to use a different and and up-to-date browser. .
If this behavior persists, I suggest you reach out to our Support Team. They can conduct further investigation or create a ticket and escalate it to our engineers if needed.
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Customer Email Address".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
I included this article if you need help in running, customizing, and saving a report: Run reports in QuickBooks Online.
Come back to this page if you have other concerns. Leave a comment and details below and I'll respond as soon as I can. Have a great day.
