I dont understand, why is real issue being overlooked. The users are saying they have had created several memorized reports hard way. And after upgrading, they lost all the reports. They are trying to get them back with minimumu time spent. All the replies from intuit tells customer to rebuild them again and Call support . Atleast customer are giving feedback to improve the software gliches. I guess this topic might not be worth spending time by "engineers" at Intuit