Another frustrating QBO response...QBO states.."you can send a request about the feature that you want"......  This request has been made by many customer over the last few years to QBO via various forums here and through system feedback. ITS BEEN AT LEAST # YEARS OF REQUEST FOR A SIMPLY SORT BY "SERVICE ITEM" FEATURE.   We keep getting back the nonsense initial responses and then the standard..you can make a request...response.  THIS IS NOT A CMPLEX ISSUE TO UNDERSTAND AND IT SHOULD NOT TAKE YEARS!!!! TO SIMPLY CREATE A FILTER OR WAY FOR A CUSTOMER TOO SORT ITS INVOICE OTHER THAN SOLYLY BY DATE.  THIS IS A BASIC ACCOUNTING SYSTEM INVOICING CAPABILITY!!!.  QBO JUST NEEDS TO ADD EITHER FILTER ABOVE THE "SERVICE ITEM NAME" ROW WHEN ONE IS BUILDING AN INVOICE TO THAT IF A CUSTOMER WANTS THEY CAN SIMPLY CLICK ON A "down arrow" THAT WILL SORT BY THAT COLUMN "first" AND THEN SORT BY DATE "second".   OR ADD THE ABILITY TO CREATE AN INVOICE TEMPLATE THAT CAN SORT BY "SERVICE ITEM NAME" AS A DEFAULT FEATURE (see the section when building templates that currently shows ability to sort by "type", "week", "month"...ect JUST ADD "Service Item Name" HERE SO ONE CAN BUILD A TEMPLATE THAT WILL SORT BY "SERVIC E ITEM NAME".    THIS IS NOT THAT HARD!!!!! WHY TAKE YEARS!!!!!!! TO JUST MAKE THIS EFFECTIVE NEEDED UPDATE.