Let me route you to the best support that can check why your customers don't show up in the search box, @Kavco.
Since you’ve already performed the recommended troubleshooting, I suggest contacting our QuickBooks Customer Care Team. They have the resources and tools such as screen-sharing to help you investigate this further. Please let the representative know what you've tried so far, so we don't recommend the same troubleshooting.
Here's how to reach us:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Hit Contact Us.
You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Online Support.
To add up, here are some articles that you can visit about the information that you can search in QBO and on how to manage your customers' lists:
Please let me know if I can be of additional assistance or should you have any follow-up questions. I’ll be here to help. Stay safe, @Kavco.
