I hear you, @conniemill. I appreciate you for sharing what you've experienced with our product and I'm here to share some details on how to troubleshoot these unexpected issues with the program.
You can perform troubleshooting methods such as updating the program to its latest release, verifying, and rebuilding the program if needed.
If you have performed these methods with the Customer Care team, I'd recommend contacting them again to check if there is an ongoing investigation. They have the tools to verify and perform a screen share session for the documentation.
However, if you haven't tried it yet, you can follow the steps below:
- Go to the Help menu and select Update QuickBooks Desktop.
- Tick the Reset Update box and click Get Updates.
- Select OK.
Once done, try to go back to the memorized report and customize it again. If the issue persists, you can proceed to the next step of troubleshooting, Verify the data. This is done to check further if any errors are causing the program not to work properly.
If there is an error, you can Rebuild the data. I've added an article for more information about this troubleshooting method: Verify and Rebuild Data in QuickBooks Desktop.
I'll be around if you have questions about any QuickBooks processes. Please don't hesitate to let me know by replying to this thread. Take care!
