This is a totally unacceptable option. We went to QBO from Desktop so that we could access the books from multiple locations. If not for the multiple location feature there is no compelling reason for the online version. Unfortunately, the online version has eliminated so many important accounting features making it an inferior product especially at the price. We receive our merchandise at our warehouse facility which is in another part of town from where our accounting takes place. We do not want the receiving clerk to be adding vendor bills, for goodness sakes. (who thought that was a good idea?). If a bill is created at the time of receipt we have no relationship of that date to the dates of the actual invoice from the vendor which is almost always different. There is no correlating Invoice(bill) number to use as a preventive measure fomr entering a duplicate when the mail or email bill actually arrives. This would throw off the payment terms and dates due. Asking the receiving clerk to create an expense one item at a time is totally non productive and again changes how reports bring up data. The computers and dual entry software were supposed to save time and keystrokes. The procedure you outline does not take advantage of that feature in a productive manner at all. For this software to rise to the level of its advertising it has to fix some of these very basic and essential features. This is not purported to be a consumer product for keeping track of household expenses, it is being sold as a premium business software yet it lacks some of the most basic small business capability. Who do I contact who might actually listen to a customer?