Hi there, @KimL23.
I want to ensure you're able to write off bad debt in QuickBooks Desktop.
As mentioned by my colleagues on the thread, we'll have to make sure that you've added an expense account to track the bad debt and closed out the unpaid invoice.
In your case, since the amount is still showing in your Income section after performing the recommended steps, this time, I recommend contacting our Customer Care Team. They have tools like screen-sharing that can help double-check the setup on your account to look for the root cause of the issue and apply a permanent fix.
To reach them, here's how:
- Open QuickBooks.
- Go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Type Contact Us in the search box. Then, click on Contact Us at the bottom.
- Select the way you wish to connect with support.
You can also check out this link for more information: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.
For future reference for tips and related articles about the "How Do I" steps in QuickBooks Desktop, visit our QuickBooks Community help website.
If you have any additional questions or anything else about QuickBooks, let me know by clicking the Reply button below. Take care always, and have a great day.
