Good evening, @KimL23.
Thanks for taking the time to follow up with us.
I recommend contacting our Technical Support Team. This way, one of our tech support agents can use their tools to review your account in a secure environment and screen share with you to take a deeper look into the setup.
You can use the link I've included below to connect with an agent.
Please let me know if you have any questions or concerns. Take care and have a great rest of your day!
