Thanks for joining this conversation, @GLO22.
To clarify, may I know if you encounter any error messages when attempting to send invoices in QuickBooks Online (QBO)? This information is a great help so I can verify if there's any existing investigation about this.
Meanwhile, you'll want to check if this is a cache-related issue by doing some browser troubleshooting steps. To get started, you can follow the outlined instructions by my colleague, Maybelle_S.
If the same thing happens, I'd suggest confirming with your clients if there are any issues with their email provider. This is to verify if their system blocked any incoming emails from QBO.
However, if everything is fine on their end and you're still unable to send invoices, I highly recommend contacting our Customer Care team. They have the specific tools to further check the delivery system and to determine what's preventing you from emailing the invoices. Please follow the steps provided by my colleague, DebSheenD in connecting with our phone support team.
Also, here's a helpful article that you can open to further guide you in delivering the invoice in QBO: Undelivered Invoices in QuickBooks Online.
In the meantime, you want to download the invoice and send it manually to your customer by attaching it to an email. Here's how:
- Navigate to Sales, then choose the Invoice tab.
- Next, open an invoice you want to send.
- Then, select the Print or Preview button on the bottom part of the screen.
- Click the Download option.
Just in case you want to personalize your sales forms to reflect more of your business identity, customizing the template you use in QBO is a breeze.
I'm just around the corner, @GLO22 if you have additional concerns about sending invoices in QBO. Please leave a reply below if there are any other details you'll want to add. Take care always.
