I'll help you in handling this transaction, lakesidelawn2014.
Since the sales receipt is auto-generated, you're unable to delete it. Instead, you'll have to void the transaction and then manually receive the payment to close the invoice. I'll guide you how::
- Go to the Sales menu.
- Select the All Sales tab.
- Locate the sales receipt.
- Click the drop-down arrow from the Action column.
- Choose Void, then select Yes to confirm the changes.
- Receive the invoice payment.
Deleting the invoice and keeping the sales receipt would also do the trick to ensure that you're income is accurate and up-to-date.
I'm also adding this article to learn how to personalize the sales forms that you send to your customers: Customize invoices, quotes, and sales receipts in QuickBooks Online.
Just drop a comment below if you have any other questions in mind. I'm always here to answer them.
