I'm here to ensure you're able to deliver your emails, @Silsal.
There are possible reasons why you're QuickBooks isn't responding while sending an email. Let's perform some troubleshooting steps to fix this issue.
- Ensure that QuickBooks isn’t running as administrator.
- Verify if your email preference is set correctly in QuickBooks.
- Set your email preference in Internet Explorer correctly.
- Test and repair your MAP132.dll by emailing a document from Microsoft Word.
- Reinstall QuickBooks using Clean Install.
- Lastly, you may consult with your IT professional so you'll be guided properly in repairing Outlook.
For more detailed instructions, you may refer to this article: QuickBooks is unable to send your emails to Outlook.
Otherwise, try to delete the text in the body of your invoice. Then resent it back to your customers.
If the error persists, I’d suggest contacting our Technical Support Team. A specialist will be able to further check on the root cause of your concern via a secured remote access session.
Additionally, let me add this guidance in setting up your email service in QuickBooks Desktop. Consider checking out this article: Connect your email to QuickBooks Desktop.
Reach out to me in the comment below if you have any other issues or concerns, and I'll get back to you as soon as possible. Have a good one!
