The error message says that I can not make customer inactive  because they are in an recurring transaction template. I just migrated from QB Pro desktop where I did have memorized transaction lists in use. I understand the Simple Start plan does not use these.  And I believe I actually had these customers inactive there anyway. Can't figure out why they show as active now. If I can't access recurring transactions to remove them, and they have 0 balance, I'm starting to feel like I might have to go back to Desktop and clean up the old memorized transactions and double check their active/inactive status and start Online migration all over again