Thank you for joining this thread, @DLADCO. I'll share some insights about how the price rule works in QuickBooks Online (QBO).

In QBO, we need to ensure that the price rules have selected the Customers or Products and services. You also have the option to set the price in the Adjusted Price tab. After saving it, the changes made will apply to your future transactions.

Also, the Sales price/rate in the Product and Services info page won't change even if you have set up a price rule for them. You'll want to create a transaction to verify if the rules are being applied to your inventory items.

For more information about this process, please refer to this article: Set price rules in QuickBooks Online. Scroll down the page and you'll find a list of common questions about this feature, along with their answers. 

Fill me in if you have other concerns about the price rules in QBO. I'm always around to help. Keep safe!