Hi, @Unicomp.
Thanks for getting back to us here in the Community. Allow me to join in and help make sure everything is taken care of for you.
To check if the browser is already full of frequently accessed page resources (cache and cookies), causing this unusual response, let's sign in to your QuickBooks Online (QBO) using a private browser (incognito).
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once logged in, double-check if you can now see the opening balance. If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
I'm also adding these articles about managing opening balances in QBO:
For tips and other resources, I recommend visiting our website for future reference: QBO self-help articles.
Please post again or leave a comment in this thread if you have additional questions about opening balances or anything else. I'm always ready to lend a hand. Keep safe.
