Hi there, @10steps. Let me share with you some insights about adding credit card information to your customer's profile.
From the Customer information window, you should be able to add the customer's credit card details under the Payment and billing section. To avoid issues, make sure that the information from the Credit card number, Expiration date, Name on card, Street address, and ZIP code fields are all precise to avoid issues.
If you're still getting an error message that the number is incorrect, I recommend adding the customer's credit card through a private window. This is to check browser-related issues while working with QuickBooks that may affect this behavior.
You can use either of these keyboard shortcuts to save you time:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.
For more tips, while modifying your customer's billing information, you can open this article: Edit a customer's credit card information.
Once the card is added, you can now let your customer pay his or her invoices online. I'm adding these links as your reference:
If you have any other follow-up questions while entering credit card information in your customer's profile, let me know by adding a comment below. I'll get back to you as soon as I can help you again. Have a great weekend!
