Hello there, @carie1. I can assist you with how to process payments in QuickBooks Online.
I recommend that you contact the support team once more. They are the only ones who can help you with your issue via a screen sharing session.
Consider these steps below:
- Sign in to your QuickBooks Online company.
- Going to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us.
- Start a chat with a support expert.
- Get a callback the next available expert.
- Ask the community for help from businesses like yours.
Please note that we are available M-F from 6 AM to 6 PM PT. For QuickBooks Full Service Payroll and QuickBooks Online Payroll Elite/Premium, any time, any day.
Furthermore, I added this link to help your customers pay their invoices in QuickBooks Online.
Tell us more when you need further assistance. I'm just one click away.
