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Hi there, @XDotNet. I want to make sure this is taken care of.
I'd suggest reaching out to our Customer Care Support team. This way, they can take a look at this issue and raise a ticket to our engineering team if necessary.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
You can check our support availability in this link: QuickBooks Online Support.
I'm also adding this article that will help you stay organized and keep track of your customers: Add and manage customers.
Stay in touch if you need more help managing your customers' transactions. I'd be happy to help.