This is completely unacceptable.   This problem appears to have been around for some time and Intuit failed to disclose it to people signing up on line,,    This is the type of crap consumers get dumped on them from large corporations who know that is difficult for people to change programs.

And some of these responses from the company are ridiculously evasive and are misrepresentations used to cover up Intuit’s failures and the product’s defect.  .

My accountant called Intuit today, and Intuit told her to have me, the client, clear my browser cache or log on using the incognito status in my browser and if that didn’t work, select the “HELP” .   Are you fricken kidding me?  All the time knowing this is a software screwup by your developers now they are lying to us!   Like an idiot i followed the instructions, nothing changed.   I am going to evaluate filing a class action on behalf of users, similar to me, who have spent time, i.e. $ and lost productivity trying to figure out the issue, when Intuit has known about it for over a year but isn’t telling anyone.