Hi there, @dafcomsolutions-. Let's work together to fix your snap receipt issue.
To begin, may I know if you encounter any error when attempting to snap a receipt? Any additional information is a great help so we can get close to the resolution.
Meanwhile, you can also clear your app's cache to refresh the data. There are times that the stored cache can cause unusual behavior with the system. Please refer to the steps below.
For Android:
- Select the Gear icon at the top right.
- Choose Settings.
- Then, click Refresh Data and tap Yes.
For iOS:
- Click the menu button.
- Then, choose Help & Feedback.
- Select Refresh Data and click Refresh.
Once finished, test to snap a receipt again and check if it's now working. If the same thing happens, I'd recommend uninstalling and reinstalling the application to have a clean slate. I'll show you how:
For Android
- Open the Google Play Store app.
- Click menu and select My apps & games.
- Next, tap on the QuickBooks Online (QBO) mobile app.
- Then, select Uninstall.
For iOS
- Launch the Settings app on your iPhone or iPad.
- Next, click General.
- Then, tap [Device] Storage.
- Select the QBO mobile app.
- Click Delete app.
- Select Delete to confirm.
To reinstall QBO mobile app for both Android and iOS, please see this article: How to download the QuickBooks Online mobile app. This also provides a link for supported mobile devices compatible with running the application.
Additionally, I've added these links to serve as your reference in using the receipt snap feature in QBO:
Once your receipt is successfully uploaded to your QBO account, the next step is to review and categorize them to ensure they are allocated to the correct accounts.
Feel free to leave a reply below for any additional details you can add. I'd be always around to assist you further. Thanks for dropping by.
