Hi there, Lisa9876.

You can see the Gear icon at the upper-right of your QuickBooks Online home page.

If this option is unavailable on your end, you may be experiencing some browser-related issues. With that, you can run a few troubleshooting steps to isolate this matter.

To start with, open QuickBooks on an incognito window. You can use these keyboard keys to open one:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Microsoft Edge: Ctrl + Shift + P
• For Safari: Command + Shift + N

If you're able to see it, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

You also have the option to switch to a different browser and clear its cache. 

Also, feel free to visit our Help page for some guides in managing your account.

I'll be around if there's anything that I can help. Keep safe!