Hello, Wiltshs.
I appreciate that you've followed my peers' response. When you create a company, QuickBooks Online creates specific accounts by default.
In the chart of accounts, it’s important to understand that some of these default accounts can’t be changed. For reference in combining accounts in the Chart of Accounts, and which accounts you can edit, merge, or make inactive. Please see this article: Manage default and special accounts in your QuickBooks Online chart of accounts.
You can also bookmark the reference, for other insights: Merge duplicate accounts, customers, and vendors in QuickBooks Online.
However, if you get the same warning message after following the merging process in the article, you can reach the Customer Support team to investigate this further. They got the tools to review your account and pull up your account to conduct screen-share when needed.
Here's how:
- Login to your QBO company, then open QB Assistant by clicking the Help menu.
- Select Talk to a human.
- When asked, enter "getting an error message when merging accounts."
- Proceed with I still need a human.
- Click the Get help from a human link.
- Choose either Get a call back or Start a message.
Feel free to place a comment if you other concerns in QuickBooks. I'm ready to help anytime. Take care!
