Hi there, @BE90. Thanks for following up about this issue.
At this level, I'd recommend reaching out again to our Technical Support Team, since you've already performed the basic troubleshooting steps provided by my colleagues.
Our designated team handles this kind of issue and has the option to verify your account. You can also do a screen share session to see the setup of the reports.
Here's how to contact them:
- Go to the Help menu, then choose QuickBooks Desktop Help.
- Hit the Contact Us button.
- Click QuickBooks Desktop tile or type contact us in the description field.
- Hit Message Us.
You can also check out our support hours and types to ensure our support team can address your concern on time.
Let me know if you have follow-up questions. I'm always here to help. Take care always.
