Here is my scenario.  I have an invoice for $2000.  I sent it to collections so I created an asset account in the chart of accounts called "in collections".  I created a product called called "sent to collections" and the income account selected was the asset "in collections".  I then created a credit memo using the product "sent to collections" for $2000. From the invoice I "received payment" and matched the invoice to the credit memo.  My problem is that this "payment" shows up on the profit and loss report under my income account and it also shows up on the balance sheet in the collections account I created.  How can it show up both places? I don't want to see it in the profit and loss since we didn't receive this money.  What am I doing wrong!?