Hi Brandon,

Thank you for joining in on the thread. I'll share an update about the investigation.

After checking, I found out that this ticket (INV-61430) was already resolved and closed. Your client can follow the browser troubleshooting steps that my colleague, Kristine Mae, shared above. They can also double-check the information they enter on the payment portal. It should be similar to their bank records so the payment will push through.

Alternatively, your client can pay you personally or use a different payment channel and just record their payment in QuickBooks.

I'm just right here if you have more questions about receiving credit card payments. I'll be happy to help you again.