Good day, golden2010.

The article and steps you followed are the correct processes of handling prepayments in QuickBooks Online. I'd suggest reviewing the transactions and checking if you're allocating them to the correct liability account.

However, if you're unable to attain your goal, I'd recommend working with your accountant to ensure your books are accurate all transactions are accounted for correctly.

Additionally, you may want to bookmark this link: Resource Hub. This will provide you with resources and videos about managing your QuickBooks Online account, income, expenses, inventory, and running reports.

I'm always here to help if you have any other concerns or anything in QuickBooks. I'll make sure to get back to you as quickly as I can. Have a good one.