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Replying to:
Jovychris_A
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Thanks for your prompt response and for providing more details, @MikeTLive.

 

You may need to adjust the amounts for sales tax items to allow the allocated amount to match the reporting. You can follow these steps to increase the sales tax in the Pay Sales Tax window:

 

  1. From the Customers menu, select Enter Sales Receipts.
  2. Leave the Customer field blank.
  3. In the Tax drop-down, select a 0% sales tax item.
    Note: If none exists, click Add New and create one.
  4. In the Item column, click the first empty line then select the sales tax item you want to adjust.
  5. In the Amount column, enter the amount of the adjustment then press Tab or Enter.
  6. Click OK when you receive the message "Changing the amount of a tax line item may cause your sales tax reports to be incorrect."
  7. Repeat steps 4 to 6 for any other sales items to be adjusted.
  8. Click Save & Close.

 

If it still shows a negative amount on the Pay Sales Tax window, I recommend contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays PST.

 

  1. Click the Help icon on the top menu. 
  2. Choose QuickBooks Desktop Help
  3. Tap Contact us.
  4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
  5. Tap Search
  6. Choose Start a Message or Get a Callback to connect with our support.

 

Please share updates on how it goes, to assist you more through this thread. I'm always here to back you up. Have a great day ahead.

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