I'd also feel the same way if I were in this situation, alchuikov.

While I'm unable to access your account, I'd  recommend contacting our Support Team again. They have the tools to access your account and give you real-time update about your case.

Here's how:

1. Go to Help (?).
2. Select the Search tab.
3. Click on Contact Us.
4. Put a brief description of your concern, then choose a way to connect:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Check out this link for more details about the support hours.

Please click the Reply button for any follow up questions about it. I'll be in touch. Have a good one!