Hi Risa-LilaM,

As i expected no one from your team even TRIED to resolve the issue with the system.

As i can see your team approach is to post generic answers and forget the issue

My case # is 1577883369

Please could you update me Publicly about the status of the case. Just for all your other users to see what solution is expected for this BUG???

I already

1) Called your team several times

2) Had a screensharing session with your agent they promised to find a solution a week ago. No reply

3) Sent feedback to your team as it was advised.

What else can i do?

Why does your team just ignore our customers feedback?

IF the situation i described is NOT your system bug THEN please give me a solution how to handle the real life situation i described. 

Step by step

The generic articles DON't work because of this bug.

How to fix it. ?