Hi BG2017!
Thanks for joining this thread. Let me help you in converting sub-customers into projects.
It's good to know that it says the conversion is completed. You'll want to check if this behavior is caused by the browser you're using. You'll want to use an incognito window and review the Projects from there. Incognito won't save your browsing history which can result in an error.
These are some of the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: β + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues.
If the same thing happens, please reach out to our Support Team so they can further investigate it.
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Projects".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
I added these links if you need help in using the Project feature:
The Community is always here to help. Just leave a comment below.
