I appreciate you for getting back to us, @sequoia.
I want to make sure I provide you the best fix to get around the issue. Were you able to perform the troubleshooting steps shared by my colleague LieraMarie_A above? If not, I recommend doing it so to isolate the issue.
If you have and the issue remains, I suggest contacting our support team. One of our live agents can look into your account and see why your report doesn't have customer:project displayed. You can reach out to them by following these steps.
- Go to the (?) Help icon in your QuickBooks Online (QBO) account.
- Select the Search tab.
- Click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Select either Chat with us (if you preferred messaging) or Give us a call.
You can also use this article for more details and ensure to review their support hours to know when agents are available: QuickBooks Online Support.
Once everything is in place, you might want to check out these links for future reference. These contain steps on how to modify and access your reports outside QBO:
I'm all ears if you have other follow-up questions about customizing and managing your reports. It's always my pleasure to help you in running your business seamlessly. Keep safe and have a great day ahead!
