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Replying to:
LieraMarie_A
QuickBooks Team

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Hi there, @sequoia

 

Since you've made sure that these expenses are specified to a customer:project, let's perform basic troubleshooting to isolate the issue. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If they're now specified to a customer:project in the report, clear your browser's cache. This way, you can access QuickBooks with a clean slate. You may have accumulated too much historical stored in your browser that caused this issue. You can also switch to a different supported browser to see if it has something to do with your browser.

 

Additionally, you can memorize this report to speed up your work. Just click the Save customization button and give this report a name.

 

Visit us again and let me know the result after the troubleshooting. I'm determined to ensure this issue gets resolved.

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